Naturgy shall commence regularisation of invoices as a result of Ministerial Order IET/843/2012, this August. In compliance with its customer service policy, the company wishes to offer the necessary service channels to attend doubts or queries you may have in this respect. In light of the regularisation of invoices as a result of Ministerial Order IET/843/2012, included in the Official Stage Gazette No. 100, dated 26 April 2012, Naturgy shall proceed to retroactively re-invoice for consumption between the following dates:
- 1 October to 22 December 2011.
- 1 January to 31 March 2012.
- 1 to 25 April 2012. This Order was published on 25 April and therefore the invoices issued in this period must be adjusted.
The Ministerial Order IET/843/2012, included in the Official Stage Gazette No. 100, dated 26 April 2012, publishes the increase of access tariffs for these periods, prices that reflect the actual cost of bringing electricity to the supply points. These price increases are from the distribution companies for the use of their networks and will be reflected in the invoices that all electricity sales agents send to their customers. The electricity tariff price is made up of the price of the energy – established in a quarterly auction – and the access tariff to the network – a tariff established by the government and for which the Supreme Court now obliges re-invoicing, given that the actual cost was not applied in these periods.
This regularisation affects all electricity customers, except those that have a subsidised rate.
The total amount of the regularisation from the last quarter of 2011 and the first quarter of 2012 shall be divided between the number of invoices the customer will receive up to the end of the year. The amounts applied to each of the invoices will be the same. The re-invoicing corresponding to 1-25 April shall be fully charged in the first invoice the customer receives and shall also include the first payment of the re-invoicing amounts corresponding to the end of 2011 and the beginning of 2012.
The fees shall be applied on each of the invoices the customer receives up until the end of the year with the invoice frequency applicable to each customer – monthly or two-monthly. In any case, the re-invoicing fees shall be entirely payable in 2012 and in no case will there be any charge from 1 January 2013.
If you changed sales agents between 1 October 2011 and 25 April 2012, the fee shall apply to the sales agent supplying at the time the fee was issued.
No. The re-invoicing amounts are subject to 18%, while the rest of the invoice shall be subject to 21%, resulting from the increase of this tax from September.
As established by law, Naturgy will send, together with the invoice, a letter that explains these adjustments. The new items you will see on your invoice will be: •Price adjustment Q4 2011: This refers to the fee re-invoicing from 1 October to 22 December 2011. •Price adjustment Q1 2012: This refers to the fee re-invoicing from 1 January to 31 March 2012. •Price adjustment April 2012: This refers to the fee re-invoicing from 1 to 25 April. This concept shall only be included on the first invoice the customer receives from 1 August. •The section Data of interest, on the bottom of the bill, will indicate that this is regarding price adjustments as a result of the Ministerial Order IET/843/2012, dated 25 April 2012.